Terms & Conditions

By browsing, accessing and/or using www.chlhospitals.com online payment gateway, you agree to the following terms. This page contains the terms and conditions concerning your use of the CHL Hospitals online payment website. By accessing this site, you agree to be bound by the following terms and conditions.
  • I agree and accept the services provided by Convenient Hospitals Limited at my/our request to carry out my requested service payments through instructions on my account, given by me.
  • I have no objection whatsoever, to the Payment Gateway providing my/our billing details to the Bank.
  • The User agrees that he/she shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide a correct and valid debit/credit card details.
  • CHL Hospitals shall use reasonable endeavors to check the accuracy of the information published on its site. CHL Hospitals and any other CHL service/unit name referred to on the www.chlhospitals.com website are trademarks of Convenient Hospitals Limited.
  • The contents of CHL hospitals.com cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Convenient Hospitals Limited.
  • We may suspend or vary the whole or any part of the service offered on CHL Hospitals.com for any reason, at any time at our sole discretion.
  • CHL Hospitals and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message.
  • CHL Hospitals rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of CHL Hospitals right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by CHL Hospitals with respect to such use.
  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter
  • Check the Manage your payment option to validate your recent transaction.
  • Contact Payment Gateway customer support via e-mail or any other mode of contact as provided by CHL Hospitals to confirm payment.
  • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • CHL Hospitals and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the user on account of:
  • the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
  • Any interruption or errors in the operation of the Payment Gateway.
  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that CHL Hospitals or the Payment Service Provider(s) have no control over such matters.
  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, CHL Hospitals does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
Payment Gateway Policy
  • We wish to make your payment process a secure and convenient experience and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility
  • We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
  • Before making the payment, You are responsible for keeping the computer you are making the payment (to remove) from free from viruses and malicious programs, and maintaining all appropriate security measures.
  • You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer, you are making a payment from.
  • You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer, you are making a payment from.
Refunds Policy
  • Upon receipt of a valid cancellation of the service or refund arises due to excess amount on final bill settlement, we will refund the money to the bank account for that Patient has to provide his bank account number, bank name, and IFSC Code for a refund of the amount.
  • We will pay a refund net of the bank commission paid at the time of receipt. If the refund is not in the name of the patient , then patient next kin has to submit NOC for paying to other claimant.
  • Typically refunds are processed in 10 working days from the final settlement of bill. Please note that we shall not be responsible for any delays in credit to the account holder's bank account as that is managed by the bank.
  • You will be provided with a refund reference number for further communication.
  • No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.
Privacy Policy
  • CHL is committed to protecting your privacy. It is important to us that our customers retain their privacy while taking advantage of the services that we have to offer. To this end, we adhere to the following basic principles:
  • We employ the highest levels of security to keep your personal information strictly confidential.
  • We will not disclose or sell any of your personal information, including your name, address, age, sex or medical history to any third party without your permission.
  • Although we use cookie technology to help users navigate our site efficiently we never use cookies to store personal information, such as your demographic, location etc. Please be aware, however, that our site contains link to other sites and that the privacy practices of other sites may differ from those of chlhospitals.com.

Contact Us

A B Road, Near LIG Square, Indore
Phone: +91 731 4774444 / 254 9090

Life @ CHLPatient GuideCareersEthicsTerms & Conditions
Connect with us through Social Media